Return, Exchange & Refund Policy
Last updated: 7 October 2026
We want you to be happy with every order from Carzstore.pk. If something is not right, you can exchange or return it under the terms below.
Time limit
You can request an exchange or return within 7 days of receiving your order.
Conditions
- The item must be unused and not fitted/installed on a vehicle.
- It must be in its original packaging with all parts, accessories and screws.
- Made-to-order or customised items cannot be returned unless they arrive damaged or wrong.
How to request an exchange or return
- Send your order number, the reason, and photos or a short video of the item on WhatsApp: 0300-1860033.
- Our team will confirm the request and share the return address.
- Pack the item securely and send it to us by courier.
Exchanges
When you send your parcel to us for an exchange, your replacement parcel is dispatched the same day we receive it, so you get your new item as quickly as possible.
Returns & refunds
- Returns are processed within 3–5 working days after your parcel is sent.
- Once the return is approved, your refund is issued the same day.
- Refunds are sent to your bank account, Easypaisa or JazzCash wallet. Please share your account details on WhatsApp.
Delivery charges for returns
The courier charge for sending a return or exchange parcel back to us is paid by the customer.
If you received a damaged, defective or wrong item, please contact us within 7 days of delivery with photos or a video and we will fix it for you.
Advance payment
Orders are confirmed with a small advance (Rs 300 for orders under Rs 5,000, Rs 500 for orders of Rs 5,000 and above). The advance is part of your order total and is deducted from the cash-on-delivery amount. If we cannot fulfil your order, the advance is refunded in full.
Contact
WhatsApp / Phone: 0300-1860033
Email: carzstore.pk@gmail.com
Address: 6-C1, Abul Hassan Isfahani Road, Faisal Town, Lahore 54000, Pakistan
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